Public Parks - Public parks are welcome, It is however the responsibility of the Hirer to obtain council approval/permits.
Indoors- This is always our preferred option.This ensures weather is not an issue. Please check ceiling clearance if hiring a bouncy castle.
Outdoors - Weather permitting and in a dry and shaded area on warmer days.Please note we DO NOT set up on sand, gravel, mud and uneven areas.
If the Hirer chooses to cancel a booking, the following will apply:
Cancellations made at least 10 days prior to the event will receive a full refund, this will be processed within 48 hours, please note this is excluding the 20% non-refundable deposit payment.
Cancellations made within 4 - 9 days of the event, will incur a fee of 20% of the total booking, the remainder will be refunded within 48 hours.
If less than 3 days notice is given, full booking costs apply, and no refund will be issued.
Change of booking date will be accommodated to the best of our ability. However the hirers original Equipment choice is not always guaranteed. We will however, do our best to offer similar options. Change of booking date with less than 14 days notice will be charged a fee of 20% of the booking which must be paid in full. New booking dates must be within 6 months from the original booking date.
The owner can operate during alert level 3 and below, if the booking is cancelled due to COVID restrictions the Hirer will be given the opportunity to reschedule for another date.
Cancellations due to unsafe weather conditions ( heavy rain, winds exceeding 20 km/ph) the Hirer will be offered credit to use within 12 months from the cancellation date.