Question 1

How far in advance do I need to book?

Accepted Answer

To avoid disappointment we recommend booking 4-6 weeks before your event.

Question 2

Where can I setup?

Accepted Answer

Public Parks - Public parks are welcome, It is however the responsibility of the Hirer to obtain council approval/permits.
Indoors- This is always our preferred option.This ensures weather is not an issue. Please check ceiling clearance if hiring a bouncy castle.
Outdoors - Weather permitting and in a dry and shaded area on warmer days.Please note we DO  NOT set up on sand, gravel, mud and uneven areas.

Question 3

What age groups are your packages and bouncy castles for?

Accepted Answer

All softplay packages are suitable for 0-5 only
All mini bounce castles are suitable for ages 2-10 years old,  5-6 children at one time. ( 200kg weight capacity for safe play )
All big bounce castles are suitable for all ages
3 in 1 Bounce house is suitable for all ages (680kg max weight capacity)

Question 4

Is there a delivery/collection fee?

Accepted Answer

We offer free delivery to all bookings within 20km radius of East Tamaki.  All other bookings will incur a delivery fee this is charged at $0.95 per/km return trip. If you are unsure about your location please contact us so we can assist you.

Question 5

How much is the bond?

Accepted Answer

Refundable security bond is $200.00,  Payable by cash on the day of your booking. Security bond will be returned after your booking, pending condition of equipoment when returned.

Question 6

What happens if I need to cancel my booking?

Accepted Answer

If the Hirer chooses to cancel a booking, the following will apply:
Cancellations made at least 10 days prior to the event will receive a full refund, this will be processed within 48 hours, please note this is excluding the 20% non-refundable deposit payment.
Cancellations made within 4 - 9 days of the event, will incur a fee of 20% of the total booking, the remainder will be refunded within 48 hours.
If less than 3 days notice is given, full booking costs apply, and no refund will be issued.

Change of booking date will be accommodated to the best of our ability. However the hirers original Equipment choice is not always guaranteed. We will however, do our best to offer similar options. Change of booking date with less than 14 days notice will be charged a fee of 20% of the booking which must be paid in full. New booking dates must be within 6 months from the original booking date.
 
The owner can operate during alert level 3 and below, if the booking is cancelled due to COVID restrictions the Hirer will be given the opportunity to reschedule for another date.
 
Cancellations due to unsafe weather conditions ( heavy rain, winds exceeding 20 km/ph) the Hirer will be offered credit to use within 12 months from the cancellation date.

Question 7

How many hours is the standard hire time?

Accepted Answer

Our standard hire time is 4 hours. This excludes installation and pack down time (approx 30 minutes - 1 hour). Additional hire is charged at $40.00 per hour. Overnight hire is available for indoor bookings only contact us for pricing.

Question 8

What happens if there is bad weather on the day of my booking?

Accepted Answer

During severe weather (strong winds, heavy rain etc)we reserve the right to cancel your booking. As there are no refunds for same day cancellations, the Hirer will be offered credit to use within 12 months of the cancellation date.

Question 9

Can I collect the equipment and set up on my own?

Accepted Answer

Due to weight/size and health and safety we must install/retrieve all soft play packages and bounce houses.

Question 10

Cleaning + sanitisation

Accepted Answer

Being parents ourselves we understand the importance of keeping our equipment clean and sanitised. That is why we only use Eco-friendly, sustainable, safe and non-toxic  sanitisers with natural surfactant cleaning agents, this makes it perfect for sensitive little hands.

Question 11

What are our payment methods?

Accepted Answer

Internet bank transfer
credit/debit card via strip
Afterpay 
Paypal

Question 12

Can I book on public holidays and week days?

Accepted Answer

YES you can ! see our contact page for our party install days and times.

Question 13

How do i make a booking ?

Accepted Answer

Send us an email with your name and event details, we'll confirm avaliablity and send you a quote.

FAQs